• Develop all athlete communications from registration to post-event feedback.
• Manage hospitality and logistics for athlete arrivals, accommodations, practice sessions, and special events.
• Handle athlete queries, solve issues, and provide support before, during, and after the tournament.
• Design and deliver onboarding packages, briefings, and digital resources for participants.
• Gather and analyze participant feedback to improve future athlete experience.
• Work with operations, competition, and marketing teams to ensure seamless journeys.

General Description: Ensures world-class journeys and service for every EPIC participant, from registration to finals.

Within 30 Days

• Learn all athlete touchpoints and communication channels.
• Meet event, logistics, and competition leads to map workflows.
• Review feedback from previous events.

Within 60 Days

• Take the lead on participant onboarding for at least one qualifier.
• Resolve participant queries and improve onboarding materials.
• Launch athlete feedback collection.

Within 90 Days

• Oversee participant experience for a major event or finals.
• Propose and implement two improvements based on feedback.
• Publish a post-event participant experience report.

Competencies

• Empathy and Service Mindset
• Communication
• Process Development
• Problem-solving
• Feedback Utilization